Etiquette
My space is your haven.
We ask that you turn your mobile phone to "silent" or "do not disturb" during our session to minimise interruptions during your experience.
I run to scheduled treatment times so I ask you to arrive at your treatment time. Arriving late to your appointment will result in your treatment time being cut short as I am unable to extend treatments due to late arrival. The full price of the original treatment will be charged.
SMS reminders are sent the day before your appointment. For all appointment cancellations received after your SMS confirmation has been sent a cancellation fee will be applicable as I require 48 hours notice to accommodate cancellations and appointment changes. Please respond to this SMS if you need to make any changes to the booked treatment or to pay your cancellation fee.
From time to time I may may be running slightly behind schedule, if this is the case you will receive a SMS to let you know for your convenience.
We ask that you turn your mobile phone to "silent" or "do not disturb" during our session to minimise interruptions during your experience.
I run to scheduled treatment times so I ask you to arrive at your treatment time. Arriving late to your appointment will result in your treatment time being cut short as I am unable to extend treatments due to late arrival. The full price of the original treatment will be charged.
SMS reminders are sent the day before your appointment. For all appointment cancellations received after your SMS confirmation has been sent a cancellation fee will be applicable as I require 48 hours notice to accommodate cancellations and appointment changes. Please respond to this SMS if you need to make any changes to the booked treatment or to pay your cancellation fee.
From time to time I may may be running slightly behind schedule, if this is the case you will receive a SMS to let you know for your convenience.
Cancellation Policy....
No-shows and last minute cancellations are very costly to and deprive other customers of receiving their treatments. We understand unforeseen situations do disrupt our daily schedules and therefore ask if you are running late for an appointment we would appreciate it if you could call or SMS us as to ensure we are able to accommodate your entire booking.
Cancellations with less than 48 hours' notice given may result in a fee of 50% of the booked treatment value.
'No Shows' or less than 48 hours notice will incur a 100% fee charged of the value of the treatment booked.
Gift Vouchers will be deemed VOID in the event of non-attendance to a scheduled appointment.
If less than 48 hours' notice to reschedule or cancel a voucher appointment, the value of the voucher may be decreased.
Cancellations with less than 48 hours' notice given may result in a fee of 50% of the booked treatment value.
'No Shows' or less than 48 hours notice will incur a 100% fee charged of the value of the treatment booked.
Gift Vouchers will be deemed VOID in the event of non-attendance to a scheduled appointment.
If less than 48 hours' notice to reschedule or cancel a voucher appointment, the value of the voucher may be decreased.